• First of all you need to either login to your existing TeesHut account or simply continue as a 'New User' and create one.

• Browse through our wide range of products until you find something you like. After you’ve chosen what you want, select the relevant size, if applicable. You can check out our size chart for reference. Click the ‘Add To Cart’ button

• After you have added all the products, click on the cart icon on the top right. You can either choose to continue shopping or confirm the order and click ‘Checkout’. Once you’re done, proceed to checkout, confirm your shipping address, and select the desired payment method to confirm your order by clicking ‘Place Order’.

• Once you have successfully placed your order, you will receive a confirmation email with details of your order and your order ID. You will also receive intimation through Message on your registered mobile number.

• You’ll receive another email once your order is shipped out. All you have to do then is, sit back, relax, and wait for your awesome product(s) to arrive and we shall do the remainder!

Orders in India, once shipped, are typically delivered in 2-5 business days in metros, and 4-7 business days for the rest of India. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.). We make sure that we keep you updated to the estimated date of your delivery.

Pronk provides free shipping on all orders. Only COD charge of ₹69/- is charged in case of Cash On Delivery(COD) Orders.

If our courier partners are unable to deliver the product (prepaid orders only) and they send it back to us, we will initiate a refund as balance to your Pronk account wallet which will reflect within 24-48 hours of initiation.

• Once you have successfully placed your order, you will receive a confirmation email with details of your order and your order ID. You will also receive intimation through Message on your registered mobile number.

• You’ll receive another email once your order is shipped out. All you have to do then is, sit back, relax, and wait for your awesome product(s) to arrive and we shall do the remainder!

• For this you need to login into your account from which the order has been placed. The icon for login is placed on the top right corner of the home page.

• Click on your orders, where you can click on track orders to find the current status of your order.

• Apart from this when your order is successfully placed with us you will receive an order confirmation message. Our team will keep you duly updated whenever your product is shipped so as to keep you informed about product status even in case of shipment delays or any other unforeseen delay.

• If there are any other issues/ delays that come up, or you need the order to be delivered urgently, write to us at support@teeshut.in, we will see what we can do to help.

• Initially we advise you to check your bank account again to ensure that the requisite money has been debited or not.

• In case of a payment failure (money not received in our account), the money is normally credited back to the account within 10 business days.

• If you have any other issues relating to the payments you can reach us at support@teeshut.in or call our helpline to sort things out.

• We have tied up with several reputed courier companies, so your orders will be delivered right to your doorstep within 2-7 business days depending on where you live.

• All orders come in fully sealed packages to make sure that all your goods reach you in perfect condition

🔹 Quick FAQ – Returns, Refunds & Exchanges

1. How long do I have to return or exchange?

Within 10 days of delivery.

2. How can I request a return/exchange?

Use our Return/Exchange Portal or contact us at support@pronk.in / WhatsApp +91 77430 06540.

3. Is there a fee for returns/exchanges?

Yes. A ₹100 Logistics Fee applies for each return or exchange.

4. How will I get my refund?

• 
  Prepaid orders: Refunded to original payment (after ₹100 deduction).
  
• 
  COD orders: Refunded as Store Credits (usable directly at checkout).
  
• 
  Shipping & COD charges are not refundable.
  

5. What if I received a defective or wrong item?

Covered under warranty – we’ll exchange or refund without any deductions. Just WhatsApp us at +91 77430 06540 with images.

📩 For any other queries:

Email support@pronk.in | WhatsApp +91 77430 06540

1. How do I request a return/exchange?

Use our Return/Exchange Portal or contact us at support@pronk.in / WhatsApp +91 77430 06540.

2. What are the fees?

A ₹100 Logistics Fee applies per return/exchange.

3. How will I get my refund?

• 
  Prepaid orders: Refunded to original payment (minus ₹100).
  
• 
  COD orders: Refunded as Store Credits (usable at checkout).
  
• 
  Shipping & COD charges are non-refundable.
  

4. What if I received a defective/wrong item?

Covered under warranty – exchange/refund with no deduction.

5. What items cannot be returned?

Boxers, vests, tank tops, special edition tees, worn/washed/soiled items, gift cards, and partial combo packs.

📩 Queries? Email support@pronk.in or WhatsApp +91 77430 06540

• Non shipped orders can be cancelled by clicking on chat button on our website or by contacting us directly via email support@pronk.in or call/whatsapp 7743006540. However, we will not be able to change anything once shipped.
• We don't deduct any amount for cancellation if product hasn't been shipped and it will be credited back to original payment method.